[5781] CMDB & Change Management Support Analyst

Start date: 16th March 2026 (Flexible)
Clearance: NATO Secret or equivalent
Location: Mons, Belgium


Skills
• Bachelor's degree in Finance, business administration, or related field (or equivalent experience)
• Minimum of 3 years of hands-on experience in Service management tools like ITSM, JIRA, BMRC Rhapsody or similar Incident management systems for IT products/services
• Minimum of 3 years of hands-on experience in Configuration and Service management tools like ServiceNow, BMC Helix, SolarWinds Service Desk, Jira, ManageEngine ServiceDesk or similar Incident management systems for IT products/services
• Minimum 2 years working with resource management systems like ServiceNow or similar ones
• Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Ability to work effectively in a dynamic, fast-paced environment
• Familiar with different admin activities in NATO or any other government/military organization. Analytical thinking and active listening. Knowledge of NATO financial and resource management applications, like (EBA, SNOW, etc.